When we sign a patient and family onto our hospice care, we often refer to our TEAM. Because of the nature of the hospice situation most families do not understand the process behind our team approach to help ; especially in end of life care. Let me share with you some of the aspects of the hospice team.
When a referral is made to us our central intake nurses forward the request to our admission staff. The admission staff begin the process (of admission)and are followed by our case management nurses. These nurses coordinate the care and organization of needs of the patient and family. Our schedulers make sure nursing care is delivered in a timely manner while our supervisors oversee any clinical issues that may arise.
Our administration staff completes all the behind the scene information making sure that supplies are delivered and problems are handled, while we have a 24 hour triage staff who answer calls especially for those who may be scared or need extra help.
We have on call staff, volunteers, social service and bereavement staff and chaplains who minister to Faith’s of all kinds.
So at the end of the day one patient or family may have 12 or more people assigned to their care. All of the team are dedicated to Hospice care and together everyone achieves more.
“Many hands make light work”